Mohammed // Portfolio
Based Waterloo, ON Status Open to opportunities Focus Cybersecurity · Cloud · Networking
2026 / v.01

Mohammed.

Cybersecurity, cloud, and IT infrastructure.

I'm Mohammed — an IT professional with three-plus years across technical support, infrastructure, and quality analysis, plus postgraduate diplomas in five disciplines from Conestoga College.

Now building toward cloud engineering and network security roles, with active study for AWS Solutions Architect, CompTIA, and Cisco CCNA. Open to roles in Canada and India.

Get in touch → See projects
01 ——

About

Profile · Background · Focus

My path into technology was deliberate: postgraduate studies at Conestoga College across five fields — Cybersecurity, Cloud Computing, IT Infrastructure, IT Network Security, and Virtualization — built on top of three years of frontline IT support and earlier leadership work in service-driven environments.

I'm drawn to roles where technical depth meets real consequence — incident response, infrastructure design, cloud architecture, support engineering. I take seriously the discipline of getting the small things right: clean configurations, careful documentation, calm troubleshooting under pressure.

Right now I'm studying for the AWS Solutions Architect, CompTIA, and Cisco CCNA certifications while interviewing for cloud-engineering and technical-support roles in Canada and India.

3+
Years in IT support
5
Postgrad diplomas
3
Certs in progress
02 ——

Skills

Three areas · Overlapping work
01 / Defense

Cybersecurity & Network Security

Protecting endpoints, networks, and identities through layered controls, monitoring, and disciplined hygiene.

  • Threat detection
  • Incident response
  • Firewall config
  • Access control
  • Risk analysis
02 / Build

Cloud & Virtualization

Designing scalable environments, migrating workloads, and operating cloud-native infrastructure with intent.

  • AWS
  • Azure
  • VMware
  • Hyper-V
  • Containers
  • IaC
03 / Support

IT Support & Infrastructure

Resolving complex issues across operating systems, hardware, and networks while keeping users moving.

  • Windows / macOS
  • Active Directory
  • Ticketing systems
  • Hardware repair
  • Remote support
03 ——

Education

Conestoga College · Postgraduate diplomas
/ 01
Cybersecurity — Postgraduate Diploma
Conestoga · Completed
/ 02
Cloud Computing — Postgraduate Diploma
Conestoga · Completed
/ 03
IT Network Security — Postgraduate Diploma
Conestoga · Completed
/ 04
IT Infrastructure — Postgraduate Diploma
Conestoga · Completed
/ 05
Virtualization — Postgraduate Diploma
Conestoga · Completed
04 ——

Experience

Roles in support, infrastructure & QA
Most recent · Until 2026

Technical Support Specialist

Gatestone & Co. Inc.

Provided front-line technical and customer support across systems and processes in a high-volume contact environment. Departed in May 2026 due to organizational restructuring.

  • Resolved end-user technical issues across hardware, software, and access control.
  • Documented recurring incidents to surface patterns and reduce repeat tickets.
  • Worked with internal teams to escalate and close out complex cases.
Earlier · 3+ Years

IT Support & QA

Across multiple environments

Three-plus years across IT support and quality-analysis roles — the foundation for my current cloud and security work. Strong emphasis on systematic troubleshooting, test-case design, and clear documentation.

  • Boundary-value analysis and equivalence-partitioning test design for desktop and web applications.
  • End-user technical support across Windows, macOS, and common SaaS platforms.
  • Incident triage, ticket management, and root-cause documentation.
Foundational

Service & Team Lead Roles

Food industry & customer-facing

Earlier leadership and customer-service experience that shaped how I approach technical support — with patience, clarity, and an instinct for what users actually need versus what they say they need.

  • Team leadership in fast-paced operational settings.
  • Customer escalation and de-escalation handling.
  • Process improvement at the floor level.
05 ——

Projects

Coursework, labs & self-directed work
/ 01
QA · Web

Calendar Web App Test Plan

Built a structured test plan and full test case set for a dynamic calendar web application. Verified date-handling logic, navigation, event creation, and edge cases across browsers as part of Conestoga's Quality Assurance course (SYST1034).

Black-box testing Test cases Web QA Documentation
/ 02
QA · Desktop

Change Calculator Test Suite

Designed test cases for a Change Calculator desktop application using boundary value analysis and equivalence partitioning. Mapped input ranges, identified failure conditions at limits, and documented expected vs actual results for full coverage.

BVA Equivalence partitioning Desktop QA Test design
/ 03
Cloud · Lab

AWS Cloud Lab Environment

Set up multi-tier cloud environments on AWS as part of postgraduate cloud computing coursework. Worked with VPCs, subnets, security groups, EC2, S3, and IAM roles — practicing infrastructure design with cost and security in mind.

AWS VPC EC2 IAM S3
/ 04
Network · Security

Network Security Lab

Configured Cisco routers and switches in lab settings, set up VLANs, ACLs, and basic firewall rules. Studied common attack patterns and the controls that defend against them as part of the IT Network Security postgrad program.

Cisco IOS VLAN ACL Packet Tracer
/ 05
Virtualization

VMware & Hyper-V Deployments

Deployed and managed virtual machines on both VMware and Hyper-V — covering installation, networking, snapshots, and resource allocation. Practiced moving workloads between hosts and recovering from simulated failures.

VMware Hyper-V VM lifecycle Snapshots
/ 06
Cybersecurity

Endpoint Hardening Project

Walked through a full endpoint hardening exercise — disabling unused services, tightening user permissions, configuring local firewall rules, and verifying with vulnerability scans. Documented before/after state for clear audit trails.

Hardening Vulnerability scan Windows Documentation
06 ——

Certifications

In progress · 2026
In progress

AWS Solutions Architect

Amazon Web Services
In progress

CompTIA

CompTIA
In progress

CCNA

Cisco
07 —— Contact

Let's talk.

Channels
Email mdomertaj@gmail.com → LinkedIn /in/your-handle → GitHub omertaj → Location Waterloo, Ontario · Canada